Refund policy

Because our tortillas, chips, and other products are fresh, perishable food items, we are unable to accept returns or exchanges once an order has been fulfilled, for food-safety reasons. Your satisfaction still matters to us, and we will always make things right if something is wrong with your order.

 

DAMAGED, SPOILED, OR INCORRECT ORDERS

If your order arrives damaged, spoiled, or incorrect, please email us at radtortillaco@gmail.com within 48 hours of delivery. Include your order number and a photo of the issue, and we will send a replacement or issue a refund.

 

ORDER CHANGES AND CANCELLATIONS

Need to change or cancel an order? Contact us as soon as possible. We can cancel or modify an order for a full refund as long as it has not yet been prepared or shipped. Once an order has shipped, it can no longer be cancelled.

 

REFUNDS

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.

 

LOCAL PICKUP AND DELIVERY

For local pickup and delivery orders, please check your order at the time you receive it and report any problems to us right away.

 

QUESTIONS

Email us anytime at radtortillaco@gmail.com and we will take care of you.